Privacy Policy

THIS PRIVACY POLICY of Consumer Research Group, LLC, a Georgia limited liability company d/b/a HomeServiceReports.org (“HomeServiceReports.org”), covers the collection, use, and disclosure of personal information that may be collected by HomeServiceReports.org any-time you interact with HomeServiceReports.org, such as when you visit our website and provide information on a voluntary basis. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at HomeServiceReports.org, and we go to great lengths to protect it.

Reasons HomeServiceReports.org Collects Personal Information

We collect your personal information because it helps us deliver a superior level of customer service and fulfill any requests that you may have for our member home service providers (“Members”). It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on requested seasonal reminders, special offers, and other information that you might like to hear about.

Information HomeServiceReports.org Collects and How the Information May be Used

There are a number of situations in which your personal information may help us serve you better. For example, in order to provide you with a quote from one of our Members for your home project, we need to collect certain personal information and provide such to the Member(s).

When you interact with HomeServiceReports.org, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, contact preferences, and descriptions of your home project(s).

We also collect information for market research purposes to gain a better understanding of our customers and thus provide more valuable service.

We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our web-site, products, and Internet services are of most interest to them.

We may use personal information to fulfill your requests as well as for auditing, research, and analysis to improve our products and services.

This information may be shared with our Members, other third parties or in special circum-stances as described elsewhere in this Policy.

Publicly Displayed Information is Public

If you use a blog, bulletin board or chat room on our website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. HomeServiceReports.org is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, HomeServiceReports.org will collect that information from your interaction and the information will become publicly available.

When HomeServiceReports.org Discloses Your Information

HomeServiceReports.org takes your privacy very seriously and only shares your information with our Members pursuant to your requests. HomeServiceReports.org does not sell or rent your contact information to other marketers.

To help us provide superior service, your personal information may be shared with legal entities within our corporate group globally who will take steps to safeguard it in accordance with our privacy policy.

There are also times when it may be advantageous for HomeServiceReports.org to make certain personal information about you available to Members or companies that HomeServiceReports.org has a strategic relationship with or that perform work for HomeServiceReports.org to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill your requests, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or con-duct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with HomeServiceReports.org’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to receive quotes or information in response to your requests, have products delivered to you, provide us feedback to improve our products and services, or access certain Member information, offers, and content on our website.

HomeServiceReports.org may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). HomeServiceReports.org then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated non-personally identifying information may be shared with third parties.

We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including law enforcement, litigation or to satisfy laws, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures.

How HomeServiceReports.org Protects Your Personal Information

HomeServiceReports.org takes precautions–including administrative, technical, and physical measures–to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

For our Members, our website uses Secure Sockets Layer (SSL) encryption on all web pages where personal bank or credit card information is required and an SSL-enabled browser must be used in order to protect the confidentiality of any personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.

Integrity of Your Personal Information

HomeServiceReports.org has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date.

Cookies and Other Technologies

As is standard practice on many corporate websites, our website uses “cookies” and other technologies to help us understand which parts of our website is the most popular, where our visitors are going, and how much time they spend there. We may also use cookies and other technologies to make sure that any online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. We also use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. HomeServiceReports.org will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and services and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags–tiny graphic images–to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database.

Commitment to Your Privacy

As we said, HomeServiceReports.org takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within HomeServiceReports.org.

Links to Sites of Other Companies

Our website has links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Further Questions Regarding Privacy

If you have questions or concerns about HomeServiceReports.org’s Customer Privacy Policy or data processing, please contact us at jmoon@homeservicereports.org or (786) 554-4800.

If you do not want HomeServiceReports.org to keep you up to date with HomeServiceReports.org news and the latest information on products and services, email research@homeservicereports.org. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Effective Date; Updates to Privacy Policy

The terms and conditions in this Policy came into effect October 2009. HomeServiceReports.org reserves the right to revise, amend, or modify this Policy at any time and in any manner. When we change the Policy in a material way a notice will be posted on our website along with the updated Privacy Policy. Your use of our website and any other services provided by HomeServiceReports.org after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this Privacy Policy prior to every use for any changes.