Terms of Use

General Terms of Use

These Terms of Use govern your access to and use of the HomeServiceReports.org website (the “Site”). Your access to and use of the Site are expressly conditioned on your compliance with these Terms of Use. The Site is designed to be a resource to assist homeowners in researching home service providers and is based upon our research and the opinions of homeowners. You should always perform your own due diligence and do your own research. By accessing or using the Site, you agree to be bound by these Terms of Use, the Privacy Policy of Consumer Research group, LLC, d/b/a HomeServiceReports.org (“HomeServiceReports.org”), and any other terms or provisions that are applicable to any portion of the Site that you may access, without limitation or qualification. If you do not agree to these Terms of Use, you must exit the Site immediately and discontinue any use of information, products or services from this Site.

Modification of the Site or Terms of Use
You acknowledge and agree that HomeServiceReports.org reserves the right to change, modify, alter, update or discontinue any terms, conditions and notices for the Site together with any services, features, links, content, information and any other materials offered through the Site at any time and from time to time without notice or further obligation to you. By continuing to access or use the Site after HomeServiceReports.org makes any such modifications, alterations or updates, you agree to be bound by such modifications, alterations or updates.

Privacy
Reference is made to HomeServiceReports.org’s Privacy Policy for information on any rights and responsibilities with respect to information collected by HomeServiceReports.org.

Member Registration and Account Information
Certain areas of the Site are provided solely to member home service providers “(Members”) who are registered users of the Site. Any Member registering for such services agrees to provide true and accurate information during the registration process. HomeServiceReports.org reserves the right to terminate the access of such users should HomeServiceReports.org know, or have reasonable grounds to suspect, that a user has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OF LEGAL AGE TO REGISTER. Children under the age of 18 shall not be permitted to register. HomeServiceReports.org reserves the right to require valid credit card information as proof of legal age.
Members will select a username and password upon completing the registration process. Members are fully responsible for maintaining the confidentiality of their username and password. All Members agree to immediately notify HomeServiceReports.org at research@HomeServiceReports.org should Member know, or have reasonable grounds to suspect, that the username and password have been compromised. HomeServiceReports.org shall not be responsible for Member’s failure to abide by the terms and provisions set forth herein.

HomeServiceReports.org Intellectual Property
All right, title and interest in and to all content, text, images and other materials on the Site are either owned by or licensed to us or by a third party, and are protected by copyright, trademark and other laws. You may not reproduce, modify or prepare derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit or otherwise use content, text, images and other materials on the Site. You must keep intact, and may not remove or alter, any copyright or other proprietary notices on any content, text, images or other materials offered via the Site. You may not copy or modify the HTML code used to generate web pages on the Site.
All trademarks, service marks and trade names that appear on the Site are proprietary to HomeServiceReports.org, its affiliates, its Members or other respective owners. You may not display or reproduce these trademarks, service marks or trade names other than with the prior written consent of HomeServiceReports.org or the respective owner, as applicable. You may not remove or otherwise modify any trademark notices from any content, text, images or other materials received through the Site.

Your Use of the Site
You agree not to do any of the following while using the Site:
(a) upload, post, or transmit any informational content that is unlawful, threatening to another person or entity, defamatory, vulgar, obscene, libelous, invades the privacy of another, or is otherwise objectionable;
(b) harm legal minors;
(c) collect personal information on, “cyberstalk” or harass another user, or engage in conduct that negatively affects the on-line experience of another user;
(d) impersonate another user, person, or entity, including any official or employee of HomeServiceReports.org;
(e) intentionally or unintentionally violate any local, state, or federal law, including violations of the Copyright Act;
(f) upload, post or transmit any software or files that contain software viruses or other harmful computer code;
(g) interfere with the operation of HomeServiceReports.org’s web servers or other computers or Internet or network connections;
(h) upload, post or transmit any informational content that is the copyrighted, patented or trademarked intellectual property of another, or the trade secret of or confidential information of another; or
(i) upload, post or transmit any unsolicited or unauthorized advertising or promotion, including “spam” or “junk mail”.
HomeServiceReports.org does not pre-screen uploaded, posted or transmitted content, but HomeServiceReports.org reserves the right to inspect, edit and delete any content that HomeServiceReports.org knows, or has reason to know, has violated these Terms of Use. HomeServiceReports.org reserves the right to immediately, and without notice, terminate the account of any user found to have violated the provisions of these Terms of Use. HomeServiceReports.org may disclose any informational content users post, upload or transmit to the Site, if such disclosure is necessary to enforce these Terms of Use, to respond to claims of intellectual property infringement, to comply with legal process, or to protect the rights of HomeServiceReports.org, the public, or other users. HomeServiceReports.org assumes no responsibility for monitoring or removing any inappropriate content submitted to or posted on the Site by others.

No Unlawful or Prohibited Use
As a condition of your use of the Site, you warrant to HomeServiceReports.org that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Site and any related activities. In addition, you warrant that you will not use the Site in any way prohibited by these terms, conditions and notices. If you violate any of these Terms of Use, your permission to use the Site will automatically terminate. HomeServiceReports.org reserves the right to revoke your access to and use of the Site at any time, with or without cause.

Links
The Site may contain links to third-party websites or resources. You acknowledge and agree that HomeServiceReports.org is not responsible or liable for the availability or accuracy of such websites or resources, or the content, products or services on or available from such websites or resources. If you decide to access any such third party websites or resources, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies of such websites.

Use of the Site at Your Own Risk
Your access to and use of the Site is at your own risk. HomeServiceReports.org will have no responsibility for any harm to your computer system, loss of data or other harm that results from your access to or use of the Site.

Content Submitted by Members
HomeServiceReports.org does not claim ownership of any informational content submitted by Members or other users to the Site. Such Members or other users grant HomeServiceReports.org a non-exclusive, royalty free license to use, distribute, reproduce, modify, and publicly display any informational content submitted to the Site. HomeServiceReports.org shall further have the right, in its sole discretion, to remove any content submitted by Members or other users of the Site.

Limits and Modifications
HomeServiceReports.org may establish without notice limits on the use of the Site, including the maximum number of times users may post to or participate in the on-line communities, or to the number of times users may access the Site. HomeServiceReports.org reserves the right to modify any and all portions of the Site without notice. Under no circumstances shall HomeServiceReports.org be liable to any user or any other party for such limits or modifications.

Termination of Accounts
HomeServiceReports.org may, at its sole discretion, terminate a user’s account for any reason. Under no circumstances shall HomeServiceReports.org be liable to such user or any other party for such termination of user’s account.

Third Party Advertisers
HomeServiceReports.org may allow third party advertisers to advertise on the Site. HomeServiceReports.org takes no responsibility for your dealings with, including any on-line or other purchases from, any third party advertisers. HomeServiceReports.org shall not be liable for any loss or damage incurred by you in your dealings with third party advertisers.

Disclaimer of Warranties
ALL CONTENT PROVIDED ON THE SITE IS PROVIDED SOLELY FOR YOUR CONVENIENCE, MAY BE USED FOR INFORMATIONAL OR EDUCATIONAL PURPOSES ONLY AND DOES NOT IN ANY MANNER CREATE A LEGAL CONTRACT EXPRESS OR IMPLIED BETWEEN HOMESERVICEREPORTS.ORG AND YOU, EXCEPT FOR THESE TERMS OF USE AND THE HOMESERVICEREPORTS.ORG PRIVACY POLICY. WE DO NOT GUARANTEE OR WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED ON THE SITE AND WE DISCLAIM ANY GUARANTIES OR WARRANTIES, WHETHER OR EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES AS TO THE QUALIFICATIONS, COMPETENCE OR QUALITY OF WORK OF ANY MEMBER HOME SERVICE PROVIDERS. WE FURTHER MAKE NO GUARANTIES OR WARRANTIES AS TO THE AVAILABILITY, ABILITY OR WILLINGNESS OF A MEMBER PROVIDER TO PROVIDE SERVICES AND THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SITE.
HOMESERVICEREPORTS.ORG MAKES NO WARRANTIES THAT THE SITE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. WE FURTHER DISCLAIM ALL LIABILITY RESULTING FROM ANY COMPUTER ERROR THAT MAY RESULT FROM USE OF THE SITE.
Reference is made to our Disclaimers statement for additional information and disclaimers.

Indemnity
You agree to defend, indemnify and hold harmless HomeServiceReports.org, its officers, directors, employees and agents, from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Site or your violation of these Terms of Use including, but not limited to, any content you submit, post, transmit or make available in connection with your use of the Site.

Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER HOMESERVICEREPORTS.ORG, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE, CONTENT, OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT HOMESERVICEREPORTS.ORG HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. YOU SPECIFICALLY ACKNOWLEDGE THAT HOMESERVICEREPORTS.ORG IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. FURTHER, HOMESERVICEREPORTS.ORG WILL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY THIRD-PARTY CONTENT UPLOADED ONTO OR DOWNLOADED FROM THE SITE OR THROUGH THE SERVICES.

Notice
Notices may be posted to the Site or e-mailed to users using the e-mail address users have submitted for their use on the Site.

General
These Terms of Use constitute the entire agreement between you and HomeServiceReports.org and govern your use of the Site. These Terms of Use shall be governed by the laws of the State of Texas. You agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Travis in the State of Texas. The failure of HomeServiceReports.org to exercise or enforce any right of provision of these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Use remain in full force and effect. To the extent permitted by law, any claim arising under the terms of these Terms of Use must be brought within one (1) year after such claim or cause of action arose or be forever barred.

Violations
Please report any known or suspected violations of these Terms of Use, including any suspected copyright to trademark violations to research@homeservicereports.org.
PRIVACY POLICY

THIS PRIVACY POLICY of Consumer Research Group, LLC, a Georgia limited liability company d/b/a HomeServiceReports.org (“HomeServiceReports.org”), covers the collection, use, and disclosure of personal information that may be collected by HomeServiceReports.org any-time you interact with HomeServiceReports.org, such as when you visit our website and provide information on a voluntary basis. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at HomeServiceReports.org, and we go to great lengths to protect it.

Reasons HomeServiceReports.org Collects Personal Information
We collect your personal information because it helps us deliver a superior level of customer service and fulfill any requests that you may have for our member home service providers (“Members”). It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on requested seasonal reminders, special offers, and other information that you might like to hear about.

Information HomeServiceReports.org Collects and How the Information May be Used
There are a number of situations in which your personal information may help us serve you better. For example, in order to provide you with a quote from one of our Members for your home project, we need to collect certain personal information and provide such to the Member(s).

When you interact with HomeServiceReports.org, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, contact preferences, and descriptions of your home project(s).

We also collect information for market research purposes to gain a better understanding of our customers and thus provide more valuable service.

We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our web-site, products, and Internet services are of most interest to them.

We may use personal information to fulfill your requests as well as for auditing, research, and analysis to improve our products and services.

This information may be shared with our Members, other third parties or in special circum-stances as described elsewhere in this Policy.

Publicly Displayed Information is Public
If you use a blog, bulletin board or chat room on our website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. HomeServiceReports.org is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, HomeServiceReports.org will collect that information from your interaction and the information will become publicly available.

When HomeServiceReports.org Discloses Your Information
HomeServiceReports.org takes your privacy very seriously and only shares your information with our Members pursuant to your requests. HomeServiceReports.org does not sell or rent your contact information to other marketers.

To help us provide superior service, your personal information may be shared with legal entities within our corporate group globally who will take steps to safeguard it in accordance with our privacy policy.

There are also times when it may be advantageous for HomeServiceReports.org to make certain personal information about you available to Members or companies that HomeServiceReports.org has a strategic relationship with or that perform work for HomeServiceReports.org to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill your requests, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or con-duct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with HomeServiceReports.org’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to receive quotes or information in response to your requests, have products delivered to you, provide us feedback to improve our products and services, or access certain Member information, offers, and content on our website.
HomeServiceReports.org may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). HomeServiceReports.org then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated non-personally identifying information may be shared with third parties.

We also reserve the right to disclose your personal information for any reason if, in our
sole discretion, we believe that it is reasonable to do so, including law enforcement, litigation or to satisfy laws, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures.

How HomeServiceReports.org Protects Your Personal Information
HomeServiceReports.org takes precautions–including administrative, technical, and physical measures–to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

For our Members, our website uses Secure Sockets Layer (SSL) encryption on all web pages where personal bank or credit card information is required and an SSL-enabled browser must be used in order to protect the confidentiality of any personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.

Integrity of Your Personal Information
HomeServiceReports.org has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date.

Cookies and Other Technologies
As is standard practice on many corporate websites, our website uses “cookies” and other technologies to help us understand which parts of our website is the most popular, where our visitors are going, and how much time they spend there. We may also use cookies and other technologies to make sure that any online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. We also use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. HomeServiceReports.org will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and services and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags–tiny graphic images–to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database.

Commitment to Your Privacy
As we said, HomeServiceReports.org takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within HomeServiceReports.org.

Links to Sites of Other Companies
Our website has links to the sites of other companies. We are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Further Questions Regarding Privacy
If you have questions or concerns about HomeServiceReports.org’s Customer Privacy Policy or data processing, please contact us at jmoon@homeservicereports.org or (786) 554-4800.

If you do not want HomeServiceReports.org to keep you up to date with HomeServiceReports.org news and the latest information on products and services, email research@homeservicereports.org. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Effective Date; Updates to Privacy Policy
The terms and conditions in this Policy came into effect October 2009. HomeServiceReports.org reserves the right to revise, amend, or modify this Policy at any time and in any manner. When we change the Policy in a material way a notice will be posted on our website along with the updated Privacy Policy. Your use of our website and any other services provided by HomeServiceReports.org after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this Privacy Policy prior to every use for any changes.

DISCLAIMER

Consumer Research Group, LLC d/b/a HomeServiceReports.org (“HomeServiceReports.org”) is designed to be a resource to assist homeowners in researching home services providers (“Providers”). Through our screening process, we attempt to only list quality Providers. However, since our member Providers are selected using the preferences of homeowners who may not be qualified to provide certain opinions, we do not guarantee or warrant the accuracy or completeness of the information contained on our website and in our Annual Report and we disclaim any guaranties or warranties, whether expressed or implied, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, and any warranties as to the qualifications, competence or quality of work of any member Providers. We further make no guaranties or warranties as to the availability, ability or willingness of a member Provider to provide services and the accuracy or reliability of any information obtained through our website.

HomeServiceReports.org makes no warranties that our website will meet your requirements or be available on an uninterrupted, secure or error-free basis. We further disclaim all liability resulting from any computer error that may result from use of this website. Under no circumstances and under no legal theory shall we liable to you or any other person for any damages, whether direct, indirect, incidental, consequential or special, arising from your access to or use of this website.

All statements concerning our member Providers’ insurance policies and business licenses are made as of a particular date. Since insurance policies and licenses can expire or be cancelled or modified, we strongly urge you to confirm this information before selecting a Provider.

We reserve the right to modify our research methodology and/or screening process as we deem necessary or appropriate.